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QUALITY PLANNING

Quality Planning Quality Planning is the process for "identifying which quality standards are relevant to the project and determining how to satisfy them": Quality planning means planning howto fullfill process and product (deliverable) quality requirements: "Quality is the degree to which a set of inherent characteristics fullfill requirements" (comp. PMBOK3, pp. 179f, 183) By planning the quality one has to respect some principles: Customer satisfaction comes first: Quality is defined by the requirements of the customer. Prevention over inspection: It's better to avoid mistakes than to inspect the result and repair the defects. Management responsibility: Costs of quality must be approved by the management. Continuous improvement: Becoming better is an iteratively structured process. or A quality plan is a document, or several documents, that together specify quality standards, practices, resources, specifications, and the sequence of activities relevant to a particular product, service, project, or contract. Quality plans should define: ... A method for measuring the achievement of the quality objectives

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