Quality Planning
Quality Planning is the process for "identifying which quality standards are relevant to the project and determining how to satisfy them": Quality planning means planning howto fullfill process and product (deliverable) quality requirements: "Quality is the degree to which a set of inherent characteristics fullfill requirements" (comp. PMBOK3, pp. 179f, 183)
By planning the quality one has to respect some principles:
Customer satisfaction comes first: Quality is defined by the requirements of the customer.
Prevention over inspection: It's better to avoid mistakes than to inspect the result and repair the defects.
Management responsibility: Costs of quality must be approved by the management.
Continuous improvement: Becoming better is an iteratively structured process.
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A quality plan is a document, or several documents, that together specify quality standards, practices, resources, specifications, and the sequence of activities relevant to a particular product, service, project, or contract. Quality plans should define: ... A method for measuring the achievement of the quality objectives
What is APQP? ADVANCED PRODUCT QUALITY PLANNING CYCLE • Advanced Product Quality Planning method to assure that a product satisfies the customer (both internal and external ) • The goal of APQP is to: • Plan before acting • Anticipate and prevent issues • Validate before moving forward • Facilitate communication • Each Advanced Product Quality Plan is unique and is a living document • • Particular emphasis should be placed on identifying critical path activities and ensuring those are fully resourced APQP BACKGROUND • Automotive industry challenges: • Innovation, more complex product • Reduce NPD times • Complicated Supply chain • Increasing customer and quality requirements • Solution: • Ford, GM, Chrysler APQP Task Force jointly developed in the late 80’s to standardize their respective supplier quality systems. • Continuous Improvement: • Many industries outside the Automotive industry have embraced the AIAG APQP pro
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